RealLand
OEM warranty and service
About ten years as all-India warranty and service partner for RealLand servo motors (China).
Partners · OEM partner programme
A repair partner that works to your process
Star Automations handles warranty and post-warranty repair-return for OEMs across India. Star works to your test methods, acceptance criteria and reporting, reports per unit by serial number and feeds failure findings back to your engineering team. The work is done at our refurbishment factory in Puducherry, with sites in Chennai, Bengaluru, Hyderabad and Delhi.
01Track record
Programmes we already run
Shibaura Machine
OEM warranty and post-warranty
All-India warranty and post-warranty servo repair support for Shibaura Machine (formerly Toshiba Machine).
HP Indigo via Flextronics
International repair-return
About a decade as global repair/refurbish partner for HP Indigo: units imported via Flextronics, refurbished to Flex quality guidance and re-exported.
02Programme model
Three ways OEMs use Star
Warranty returns
Failed units from your customers come to Star, are repaired to your acceptance criteria and go back into your warranty stock or to the customer, with a report per unit.
Post-warranty repair
Your customers get repair-return after warranty ends, under your programme, so installed machines stay in service with your brand's support behind them.
Depot and field support
Depot repair at our Puducherry factory, with sites in Chennai, Bengaluru, Hyderabad and Delhi to support field teams across India.
03Your process
Star works to your test methods, acceptance criteria and reporting
For servo motor programmes, our universal servo test system lets Star verify each motor against your test methods and acceptance criteria, without your drive, and report per unit.
See a sample test report- Your test methods and acceptance criteria, applied to every unit.
- A test report per unit, in your format, with your part numbers and failure codes.
- Serial traceability from inward to dispatch.
- Failure findings and root causes fed back to your engineering team.
- Confidentiality: an NDA signed before any drawings, firmware or data are shared.
- ESD-protected benches and an ISO 9001:2015 quality management system.
04Getting started
Start with a bench trial on 2–3 failed units
A bench trial is the low-risk way to judge us: you send a few failed units, we repair and test them to your criteria, and you review the reports before committing to a programme.
NDA and data exchange
We sign your NDA. You share test methods, acceptance criteria and report format.
Bench trial
You send 2–3 failed units. We diagnose, repair and test them to your criteria.
Review
You review the per-unit reports and failure findings against your own checks.
Agree the programme
Reporting format, logistics, sites and escalation contacts are agreed.
Programme running
Units flow in, reports flow back, and we review findings with your team.
05Enquiry
Propose a bench trial
Tell us about the product line and the failures you see. We reply by email with the next step, usually an NDA and a call.
Prefer a call? WhatsApp or call +91 97866 22233.
Enquiry received
This is what happens next:
- We read your enquiry and reply by email.
- We sign your NDA and arrange a call on test methods and acceptance criteria.
- We agree the bench trial: which 2–3 units, how they reach us, how results are reported.
Can Star work to our own test methods and acceptance criteria?
Yes. Star works to your test methods, acceptance criteria and reporting. It is how we have worked for about ten years as all-India warranty and service partner for RealLand servo motors (China), and on all-India warranty and post-warranty servo repair support for Shibaura Machine (formerly Toshiba Machine).
How does a bench trial work?
You send 2–3 failed units. We diagnose, repair and test them to your acceptance criteria and send a report per unit with the failure findings. You review the results against your own checks before deciding on a programme.
Do you sign an NDA?
Yes. We sign your NDA before any drawings, firmware, test specifications or failure data are shared.
What do we receive for each unit?
A test report per unit in your format, traceable by serial number, with the tests, acceptance criteria and results, the parts replaced and the root cause. Findings can be summarised across units for your engineering and quality teams.
Can you support post-warranty repairs for our customers?
Yes. Your customers get repair-return after warranty under your programme, from our Puducherry factory, with sites in Chennai, Bengaluru, Hyderabad and Delhi. Warranty terms are stated on each quotation.
How do you test servo motors without our drive?
On our in-house universal servo test system, which runs servo motors from many brands on one rig without each brand's own drive and reads their feedback devices directly. It lets us verify each motor against your acceptance criteria and report per unit.
Send 2–3 failed units. Judge us on the reports.
Email info@starautomations.com or call +91 97866 22233.