Parts request
Can't find your part? Send us the part number
Send the exact part number of the servo motor, drive, encoder, PLC or HMI module you need. We check it against our stock in Chennai, Puducherry and Bengaluru, look for it through our sourcing contacts, and tell you whether your existing unit can be repaired instead. You get one reply with the options we can offer for that part.
Three ways we can help with a hard-to-find part
From our stock
New surplus, refurbished and tested, or used units we already hold. Each one is checked before it is offered, and you get photos of the actual unit.
Sourced for you
If we do not hold it, we search our sourcing contacts in India and abroad, and tell you what we find, its condition and where it comes from.
Repair-return or exchange
If the part is obsolete or the price is too high, we test and repair your existing unit, or exchange it for a tested one.
Send the part number
Fill in what you know. The part number and a phone or WhatsApp number are enough to start.
Or WhatsApp the part number and a label photo to +91 97866 22233.
Request received
We check stock and sourcing for your part number and reply by email or WhatsApp. For anything urgent, WhatsApp +91 97866 22233 with the part number.
What to send so we can answer in one reply
The exact part number is the most important detail. Copy it from the label, including every dash and suffix. A photo of the label removes any doubt.
- Exact part number (MPN) from the label
- Photo of the nameplate or label
- Quantity needed
- New, refurbished or used: what you will accept
- Whether your existing unit is available for repair
- Delivery city
Parts we are asked for most
| Part type | Examples of what to send |
|---|---|
| Servo motors | Catalogue number from the motor nameplate, and the encoder part number if it is labelled |
| Servo and spindle drives | Drive model and the software or firmware version if shown |
| Encoders and resolvers | Encoder part number and the motor it is fitted to |
| PLC and I/O modules | Module catalogue number and series letter or revision |
| HMI and operator panels | Model number and whether you need the project file transferred |
| VFDs and power supplies | Model number, rating and input voltage |
Do you sell obsolete servo motors and drives?
We hold stock of some obsolete servo motors, drives and modules, and we source others. Send the part number and we tell you what is available and in what condition.
Is a refurbished part tested?
Yes. A refurbished part is serviced and tested at our bench before it is offered, and the test evidence is shared with the quote.
What if the part cannot be found?
We check whether your existing unit can be repaired and returned, or suggest a compatible replacement or upgrade where one exists.
Do you ship outside India?
Yes. Send the part number and the destination country, and we confirm availability and shipping before you order.
Is there a warranty on parts?
Warranty terms are stated on each quotation.
Send the part number. We reply with what we can offer.
WhatsApp the part number and a label photo to +91 97866 22233, or email info@starautomations.com.