HP Indigo via Flextronics
International repair-return
About a decade as global repair/refurbish partner for HP Indigo: units imported via Flextronics, refurbished to Flex quality guidance and re-exported.
Partners · International
International repair-return: import for repair and re-export from India
Star Automations repairs and refurbishes industrial and motion electronics shipped from outside India, then re-exports them with a test report per unit and the export documents. Star holds its own Importer-Exporter Code (IEC) and handles the Indian customs paperwork. The work is done at our refurbishment factory in Puducherry, India.
01Precedent
A decade of import, refurbishment and re-export
02How it works
Five steps from your warehouse and back
Units come into India for repair and leave again after repair, under India's customs and DGFT provisions for import for repair and re-export. Star is registered under India's Electronics Repair Services Outsourcing (ERSO) framework.
Enquiry
Send the model or part numbers, quantities, faults and photos.
Technical review
We confirm what we can repair and test, and quote per unit type.
Import for repair
You ship to Star. As the IEC holder, Star clears the units into India for repair.
Repair and test
Component-level repair and testing, with a report per unit by serial number.
Re-export
Units are packed for export and shipped back with the reports and export documents.
03Documents
What we need, and what you get back
From you, before shipping
- Model or part numbers, serial numbers and quantities
- Fault description and photos for each unit type
- Pro-forma or commercial invoice stating "for repair and return", with a declared value
- Packing list and your shipping terms (Incoterms)
- Declaration of any lithium batteries inside the units, such as encoder or memory backup batteries
From Star, with the re-export
- A printed test report per unit, by serial number
- Invoice for the repair charges
- Packing list with serial numbers per carton
- Export shipping documents
- Failure findings across the batch, on request
04Packing
How units are packed for export
The same standard applies to units you send to us and to units we send back.
- Boards in ESD shielding bags; moisture-barrier bags with desiccant and a humidity indicator for sea freight.
- Drives and boards cushioned in anti-static foam inside double-wall cartons.
- Motors with the shaft protected and the rotor secured against movement in transit.
- Wooden crates and pallets made of heat-treated wood marked to ISPM 15.
- ESD, orientation and fragile labels, with shock indicators on heavy items.
- Serial numbers listed on each carton and on the packing list.
- Lithium batteries declared and packed to the air-freight dangerous-goods rules.
05Capability
What you are sending units to
Component-level repair
Faults traced on the board and fixed at the failed part, so units come back as the same unit, with their settings and serial history.
Universal servo test system
Servo motors from many brands tested on one rig without each brand's own drive. Brands and feedback types.
ISO 9001:2015
A quality management system that covers repair, refurbishment and re-export. Quality.
Can Star repair units shipped from outside India?
Yes. Units are imported into India for repair, repaired and tested at our Puducherry factory, and re-exported with a test report per unit. For about a decade Star has worked as global repair/refurbish partner for HP Indigo, with units imported via Flextronics, refurbished to Flex quality guidance and re-exported.
Who handles Indian customs?
Star does. Star holds its own Importer-Exporter Code (IEC) and clears the units into India for repair and out again for re-export, under India's customs and DGFT provisions for import for repair and re-export, and is registered under India's Electronics Repair Services Outsourcing (ERSO) framework.
What should we send with the shipment?
A pro-forma or commercial invoice marked "for repair and return" with a declared value, a packing list with serial numbers, your shipping terms, and a declaration of any lithium batteries in the units. Send photos and fault descriptions before shipping so we can confirm what we can repair.
How should units be packed?
Boards in ESD shielding bags, drives in anti-static foam inside double-wall cartons, motors with the shaft protected and the rotor secured, and any wooden crates or pallets made of ISPM 15 heat-treated wood. List serial numbers on each carton.
Which equipment can be sent for repair from abroad?
Servo motors and drives, VFDs, PLCs, HMIs, CNC boards, industrial PCBs, power electronics and EV electronics. Send the model numbers and we confirm before you ship.
Send your list of units for a technical review.
Email info@starautomations.com or WhatsApp +91 97866 22233. We work in English, and in India Standard Time (UTC+5:30).