Star Automations policies

Shipping and Delivery Policy

Last updated: 3 November 2026

Parts are packed, tested and dispatched from our Puducherry facility to destinations across India. Export shipments are handled by quotation.

Dispatch times

• Parts shown in stock are normally dispatched within 1 to 3 working days after we receive payment or an accepted purchase order.
• Parts that need repair, testing or sourcing are dispatched on the date confirmed in your quotation.

Delivery

• We ship through reputable courier and transport partners. Delivery time depends on the destination and is advised at order confirmation.
• Freight is charged at actuals or as quoted, and shown before you confirm the order.
• A tracking reference is sent by email or WhatsApp when the shipment is handed to the carrier.

Invoices and taxes

Every order is supplied with a GST tax invoice. Please give your correct GSTIN and billing address when ordering. Prices on quotations are stated as inclusive or exclusive of GST.

Transit damage

Please check the package on delivery. If it is damaged, note this on the carrier’s delivery receipt, take photos, and email star@starautomations.com within 48 hours so that we can raise a claim with the carrier.

Delays

Delivery dates are estimates. Delays caused by carriers, weather, strikes or other events outside our control are not breaches of this policy, but we will keep you informed.