Star Automations policies
Refund, Returns and Warranty Policy
Last updated: 3 November 2026
Star Automations sells industrial automation spares mainly to businesses. Every part is described by its condition grade, and we test parts before they leave our Puducherry facility. This policy explains warranty, returns and refunds.
Condition grades and warranty
| Grade | What it means | Warranty |
|---|---|---|
| Star Certified | Repaired or refurbished by Star and tested to our checklist, with a test record. This is Star’s own grade and not an OEM or third-party certificate. | 12 months |
| Tested Used | Used part, functionally tested by Star before dispatch. | 3 months |
| New Surplus | Unused part from surplus stock, which may be in older or non-original packaging. | 3 months |
| As-Is | Sold for repair, spares or where testing is not possible. Condition is described on the product page or quotation. | None |
Warranty runs from the date of dispatch and covers failure caused by a defect in the part or in our repair or testing. Repair jobs carry the warranty stated on the repair quotation. If a covered part fails, we will repair it, replace it with an equivalent part, or refund the price paid, at our option.
What the warranty does not cover
- Damage from incorrect installation, wrong wiring, over-voltage, short circuit, water, dust, fire or physical impact.
- Failure caused by a fault elsewhere in the machine, for example a faulty drive damaging a replacement motor.
- Parts opened, repaired or modified by anyone other than Star, or with removed or damaged seals or labels.
- Normal wear of consumable items such as brushes, bearings and batteries.
Returns
- Report a wrong item, an item not as described, or a part that is dead on arrival within 7 days of delivery, by emailing star@starautomations.com with your order number and photos or a short video.
- Do not return a part before we confirm in writing. We will send a return authorisation and the return address.
- Return the part in its original packaging with all accessories, properly packed to prevent transit damage.
- If the error is ours, Star pays the return freight. In other cases return freight is paid by the buyer.
Items that cannot be returned
Parts sourced or imported specially for you, obsolete or hard-to-find parts bought against a confirmed quotation, parts that have been installed or powered up in your equipment (unless claimed under warranty), and parts returned without prior authorisation. Change of mind is not a reason for return on these items.
Inspection and refund
Returned parts are inspected at our Puducherry facility. If the claim is accepted, we will refund to the original payment method within 7 to 10 working days of inspection, or issue a replacement or credit if you prefer. GST on the invoice is adjusted through a credit note.