Emergency Servo & Drive Recovery
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Servo Motor or Drive Problem?

Get Technical Recovery Support from Star Automations.

Send the nameplate, alarm code and a description of the fault. Our technical team will review the likely cause and advise whether repair, testing, replacement or sourcing is the appropriate route.

Is This Your Situation?

  • Production stopped?
  • Servo alarm on the drive?
  • Motor overheating?
  • Encoder or feedback error?
  • Brake not releasing or holding?
  • No torque or loss of position?
  • Drive fault that will not reset?
  • Replacement required urgently?

What We Cover

  • Servo motor diagnosis
  • Servo motor repair
  • Servo drive repair
  • Encoder and feedback issues
  • Brake issues
  • Load and rotation testing
  • Replacement units
  • Sourcing of matched replacements
  • Compatibility support
  • Machine recovery coordination

What to Send Us

Send whatever is available – a nameplate photo is often enough to start.

  • Motor or drive nameplate photo
  • Brand and model
  • Alarm or error code displayed
  • What the machine was doing when it failed
  • Whether the unit is still installed
  • Quantity affected
  • Urgency and production impact
  • Whether a spare is available

How a Servo Problem Is Handled

  1. 1

    Share the Fault

    Send the nameplate, alarm code, symptoms and how urgent the situation is.

  2. 2

    Preliminary Technical Review

    Our team reviews the likely cause and the possible repair, test, replacement or sourcing routes.

  3. 3

    Inspection and Evaluation

    Where a unit is sent in, it is inspected and tested so the recommendation is based on actual condition.

  4. 4

    Repair or Replacement

    The agreed route is executed, with installation and commissioning support available where required.

Related Solutions

Complete Servo Package

If the failed unit is obsolete, a matched motor, drive and cable package may be the better route.

Discuss this requirement

Critical Parts & Global Sourcing

Sourcing support for replacement servo motors, drives and related parts.

Discuss this requirement

Send Your Servo Motor or Drive Details

Include the nameplate and alarm code if you have them. Urgent breakdown situations can also be raised by phone or WhatsApp.