Ask Star Technical Desk – Send Your Requirement
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Send Your Requirement to the Star Automations Technical Desk

Part number, model, nameplate, error code or machine problem.

You do not need to know which service you need. Describe the requirement or upload a photo of the nameplate and our technical team will classify it and advise the appropriate repair, replacement, sourcing or engineering route.

Ask Star Technical Desk

Complete the fields you know. Anything you are unsure about can be left blank – our team will follow up.

    JPG, PNG, WEBP, PDF, DOC, DOCX, XLS, XLSX or CSV. Maximum 10 MB.

    What Happens After You Submit

    1. 1

      Share Requirement

      Send the part number, nameplate, fault, application, quantity and urgency.

    2. 2

      Technical Review

      Our team determines the possible routes — repair, replacement, sourcing, package or engineering.

    3. 3

      Commercial Solution

      A technical and commercial proposal is prepared for your requirement.

    4. 4

      Execution

      We repair, source, supply, install, commission or coordinate the agreed solution.

    Machine Down and Need to Reach Us Now?

    For urgent breakdown situations, contact the technical team directly instead of waiting for an email reply.